Like all my other tools and such, I'm keeping it simple when it comes to the software I use to get things done in my business. So, without further ado...
Customer service is the system I use to communicate to and provide products and content for my customers. This system dictates when certain things happen, like shipping orders or returning phone calls. Aside from using my dot grid notebook and calendar, I utilize the following software to help manage all my customer service related tasks - Ascend by Wix. Ascend offers a full suite of customer service tools via the Wix website platform. All that I need to do is spelled out and in most cases, with just a few clicks and simple data entry, I can schedule phone calls, take appointments, send and respond to email.
There are a couple of other software programs I use when it comes to
content generation that you may find useful.
I use Ascend by Wix to manage my Marketing System as well. Disclaimer, I am terrible at marketing the way the "experts" tell you to do it. All that psychology and fear mongering in order to "convince" someone to buy a product...I'm just no good at it. So having to develop marketing materials and such was not something I wanted to spend a lot of time doing. With Ascend, again it's a matter of a few clicks, some simple data entry and the occasional hunt for images to insert and poof - I have a beautifully simple newsletter or sales campaign that I can then send to customers or post directly to social media.
Here I'm talking my books, both digital and physical versions. I know there are much fancier, more robust software out there for this type of thing but you know by now, I like things to be simple. To that end, to turn the words that form in my head into products readers and new writers can consume, I use Scrivener, Microsoft Word & Publisher. That's it. With just those three, I'm able to draft, organize, edit, and format my books and their covers.
As I mentioned there are far more robust programs out there and for the tech savvy among you, I say have at it. I'll stick with my simple software until I absolutely have to upgrade or am generating enough revenue to outsource some things.
Hopefully that will be sooner rather than later...the having enough revenue to outsource.
In the meantime, that's going to do it for this month's series of blog posts. Do hope you found this helpful. As always, I encourage you to leave any questions or comments below.
OH! Before I go, if you didn't do so already, you still have one more day to sign up for Club Content Batching and receive your bonus! You have until midnight, August 26th to sign up. Click HERE to use my link to join. Trust me, Content Batching is the best way I've found to simplify your content creation. If you post content on line, you'll definitely want to learn how to batch production for sure.
Alright friends, until next time. Sending you love & inspiration,